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The Effective Decision Maker
EMS Management is Not Easy
You have been well educated in medical emergencies, trauma, water rescue, and everything in between. If there is a patch available for it, you’ve got it…but how many classes have presented tools for you to make decisions that affect your EMS agency? This program using concrete and practical tools will provide the attendee with skills that will enhance their decision-making processes. From defining the problem, to deciding who your decision affects, to identifying danger zones in the decision making process. This program is valuable for EMS Directors, Senior and mid-level managers and those that aspire to lead their EMS organizations in the future. Attendees will be faced with significant problems and will work through creating decisions to arrive at solutions. Interactive and collaborative in presentation the attendee will find no time to nap here. You’ve flexed your back muscles lifting cots, now give your brain a workout.
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Working With and Managing Difficult People
Going into the station at the start of your shift may bring feelings of joy or misery merely based on the fact of whom you may be working with that day. Time and again we hear how a crew makes all the difference in the world when it comes to spending our day at the station. Whether you work in a busy station or one that only has a few runs a week, having to live with and/or manage troublemakers can make you miserable. Krause uses his real world experiences in dealing with “strong personalities” and outlines how using solid leadership principles you can get control back. From whiners to bullies to minimal performers, you will be given insight into how to manage these challenging co-workers effectively without losing your mind. It won’t be painless, but the results are well worth the effort.
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